Sunday, July 27, 2008

Not everyone uses and iPhone for mobile browsing, you idiots...

Guess I'm 'stuck on stupid' with another iPhone post, but I'm peeved. Again, I'm quite content to wait until a legal, unlocked version of the iPhone is available before considering a purchase. (ATT ... NOT!!) That said, why are sites like USA Today and Google Reader configuring their sites to default as if only iPhone users will access? I get that there's a big influx of users, but damn, why diss the rest of us? Well, at least Google gives me a way to specify on the web which phone/browser I prefer. Guess everybody's ''smelling'' Apple these days.

Monday, July 21, 2008

ATT just doesn't get it.


One of my hesitations in buying a new iPhone is my fear of the abysmal service of the former Cingular, now ATT in-store reps (and by, extension, I'm presuming the whole support infrastructure team). Today I wandered in with my son and ran into several friends from his high school. We stood and chatted in the store for 15 minutes or so; I touched the new iPhone (eh, not much different) and then prepared to depart. I recalled I wanted to buy another car charger for my Nokia device. I picked one up and walked to the counter to pay. The young lady asked me if I'd had the chance to sign in? Incredulous, but really politely I asked ''you have to sign in to make a purchase?'' She said ''yes, so we can ensure orderly service.'' WTF!!! Ok, if I come and ''need'' service, i.e. have a question, want to ''feel up'' an iPhone, discuss pros and cons of service plans, etc... then, yes, I should queue up. But if I walk in and pick up an item off the shelf and I'm ready to pay, then take my money. Set up an express checkout line for accessory purchases or put a self-checkout kiosk in the store. Oh, I put the charger back on the wall and walked out. Later, I spent the same 29.99 on a ''combo'' wall / car charger at the T-Mobile store. I'm very content now to wait for someone besides ATT to sell the Apple device. Charge me more and serve me less....Not!